Introduction

Raglan HQ (the HQ) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.  This policy was last updated on 23 August 2024.

Who we collect your personal information from

We collect personal information about you from you directly, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us via email, telephone, social media and other means, or when you buy our services and products. 

How we use your personal information

We use your information to:

• provide services and products to you

• market our services and products to you, including contacting you electronically

• bill you and collect money that you owe us, including using third party services to process online transactions

• respond to communications from you

• protect and/or enforce our legal rights and interests, including defending any claim

• advise you of matters that may affect your access to our services, such as a power cut or work being carried out on our premises

• for any other purpose authorised by you or the Act

Disclosing your personal information​

We may disclose your personal information to:

• a business that supports our services (such as software providers that allow us to invoice you and collect online payments, or online booking systems)

• a person who can require us to supply your personal information such as a regulatory authority or law enforcement agency, or any other personal authorised by the Act

• any person authorised by you

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.​

Protecting your personal information

We will take reasonable steps to keep your persona information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, we will make the correction, but if the correction is not possible or practicable, we will take reasonable steps to note on the personal information that you have requested the correction. To request a correction please contact our info email address and provide evidence of who you are, as well as the details of the request. We may exercise our right under the Act to charge you reasonable costs of providing your personal information or correcting that information. 

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site's privacy policy before you provide personal information.

Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at our info email address or by using the contact link on our website.

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